FAQ & Policies

FREQUENTLY ASKED QUESTIONS AND POLICIES

 

CAN I VISIT YOU GUYS OR MEET YOUR PUPPIES?

We do our best to ensure that all our dogs receive excellent care! We would like to limit outside traffic to our kennels as much as we can to help minimize the potential of someone unintentionally tracking diseases (like parvo, giardia, etc). We welcome only those seriously interested in a puppy, or those that have already placed a deposit on one to visit our kennel and see your future puppy’s parents.

DO YOU SHIP YOUR PUPPIES?

Yes, We ship our puppies safely throughout the Country. We partner with professional Animal Freight specialized Companies. Sometimes people complain the puppies are still small and young and if they will be safe but the delivery agents always ensure their safety and sometimes they even offer options to travel with your pet if it is needed. Contact Us for more details on shipping.

WHAT DOES MY PUPPY COME WITH?

They come with all their necessary documents

2-year Health Guarantee
Rabies weaver
All their vet records, shots, and vaccines
A sales contract-

DO YOU OFFER GUARANTEE?

All our puppies have a 2-year Guarantee.

We will provide a money-back guarantee within 72 hours of possession, if you are not satisfied with your puppy, providing he/she is returned to our home at the expense of the buyer. We make every effort to ensure that you purchase a healthy puppy. If your puppy is found to have major genetic health issues that are diagnosed by a licensed veterinarian within one year of purchase, we will exchange your puppy for one of equal value. There are however no guarantees against common sicknesses or accidents on your part. We encourage you to take your dog to the veterinarian, but any costs incurred are the sole responsibility of the purchaser.

DO YOU OFFER REFUNDS?

If something should happen to your puppy when you have a deposit placed on it, we will let you pick another available puppy or you can use it to reserve a future puppy on an upcoming litter. Otherwise, you would simply have your deposit refunded. If however, you default or cancel and never pick up your puppy, your deposit will then be used to help locate a new home for the puppy. (We do our best to contact you numerous times as well as give a two-week grace period of not hearing from you before we conclude that you have abandoned your puppy. If we do not hear back from you for two weeks, we will make the puppy available again for reservation so it can find its new home.) We try our best to be fair and make allowances or give refunds for circumstances beyond your control.

DO YOU HAVE ANY AVAILABLE PUPPIES NOW?

Yes, visit our available puppies page to see all our available puppies ready for their new homes.

ARE BERNESE MOUNTAIN DOGS GOOD WITH KIDS?

Yes, Bernese Mountain Dogs are perfectly good with kids and other animals. Bernese Mountain Dogs loves attachment and is very playful. They have a great temperament and go perfectly with kids and other animals

ARE BERNESE MOUNTAIN DOGS ADVISABLE FOR FAMILY PET?

Yes, Bernese Mountain Dogs are great family pets. They can serve as guard dogs to protect you and your family too. They love to play games of fetch just as much as they enjoy a cuddle on the sofa.